Technical Support (Remote Position)

The Tech Academy Utah • Posted April 18th

Location
REMOTE ONLY
Position
Category
Software Development
The Tech Academy Utah logo

 We are looking to hire at home technical support specialist who are fluent in English and live in the United States.

No technical background or coding experience is required. '

The job includes:
  • Handling customer technical support cases through phone and email submission
  • Updating the company website with tech tips and brief documents
  • Evaluating system potential through assessing compatibility of new programs with existing programs
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Maintaining system functionality by testing computer components
  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
  • Maintain client confidence by keeping their information confidential
  • Preparing reference material for users by drafting operation instructions