API Support Engineer

Fleetio • Posted October 12th

Location
REMOTE ONLY
Position
Category
Software Development
Fleetio logo

Description

Fleetio is looking for a product-minded and customer-focused Software Engineer with a passion for solving technical problems and helping people. You will play a key role in supporting our API by addressing questions and helping developers leverage our API.

Our ideal candidate is someone with strong communication skills and the ability to debug issues and develop solutions as needed to resolve issues. You will be working with a great group of engineers who will provide a ton of guidance and support to be successful in the role!


About Fleetio

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised a $21M Series B in late 2020 and are on an exciting trajectory as a company.

What you'll be doing

As an API Support Engineer on the engineering team, you will:
  • Primarily help support our pubic facing API
  • Work with developers (external and internal), customers, and our internal support team to help support our API and our application
  • Collaborate with our software engineers to develop and release fixes as necessary
  • Respond to questions or issues from our internal support team about functionality and internal working by peering through code
  • Provide on-call support as needed for our applications which involves troubleshooting issues, routing them as necessary to appropriate individuals and/or teams, and helping write post-mortem reports
  • Contribute to and update API documentation as necessary

What's in it for you
  • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. You will build software used by people all around the world. So many different types of companies and organizations operate a fleet each day, and Fleetio is a good fit for most of them (it’s a huge market).
  • Work remotely (within the United States, Canada, or Mexico) or at our Birmingham, AL HQ. Over 80% of our Engineering Team works remotely (including our CTO), and we have promoted a strong remote working culture since the beginning (2012).
  • We place great emphasis on work/life balance. We have families and hobbies and know you do, too.

Our team

Our Engineering and Product teams are structured as autonomous squads that execute within one focal area toward a defined product vision. We're hardcore believers in easy-to-use software, and our main goal as Product Engineers is to quickly and continuously deliver meaningful value to our customers. We've optimized our CI/CD tools and processes to easily get code into our production environments, resulting in an average of 40 deploys per week. See what our team has to say about how we work in their own words here. You can also learn about the interview process here.


Requirements
  • 1+ years of experience with Ruby on Rails
  • Experience building and consuming APIs
  • Understanding of CSS frameworks and modern JavaScript/ES6+
  • Understanding of object-oriented programming and relational databases, such as PostgreSQL
  • Strong passion for helping people with technical issues
  • Nifty at troubleshooting issues and identifying the root cause
  • Passion and eagerness to learn applications and tools
  • Demonstrate high ownership to ensure issues are resolved
  • Excellent communication skills (verbal and written)
  • Be sure to mention "coffee" in your application so we know you read this

Considered a plus
  • Prior experience in a tech support role
  • Prior experience with troubleshooting and debugging
  • You know a thing or two about the Fleet industry

Benefits
  • 100% health/dental coverage (50% coverage for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks
  • 8 company holidays + 2 floating holidays
  • Parental and bonding leave
  • Dependent care and medical FSA
  • Short and long term disability
  • Community service funds
  • Professional development funds
  • Health and wellness initiatives
  • Mac laptop + new hire equipment stipend
  • Monthly catered lunches
  • Fully stocked kitchen with tons of drinks & snacks
  • Remote working friendly since 2012