Support Engineer

Polychrome Capital • Posted July 8th

Location
REMOTE ONLY
Position
Category
Software Development
Polychrome Capital logo

With the rise in customer demand for the software products in our portfolio (Flagsmith.com & Browserless.io), we are looking for a Support Engineer to help our customers solve technical issues and have an amazing experience along the way.

What you'll be doing:
  • Manage the support queue to ensure fast resolution and customer happiness
  • Support the sales team with product demos during sales calls
  • Create internal tickets to ensure engineering can solve bugs and improve the product
  • Update and maintain the knowledge base to help self-serve customers find answers on their own
  • Write occasional blog posts or connect with developer community through Github

What you bring:
  • Good understanding of a programming language (Python, JavaScript, Node, HTML, etc.) 
  • Customer service oriented - go the extra mile!
  • Great communicator with strong written and verbal skills
  • Comfortable with ambiguity - this is a ground floor opportunity to help us build something amazing!
  • Demonstrated ability to learn quickly & hunger to learn more!